Help Center

How can we help you?

Orders & Shipping
Delivery times, tracking, returns & exchanges
Returns & Co
Submit a return, exchange or complaint
Products & Care
Material, fit, sustainability & care instructions
Size Guide
Find the right size for every product

Orders & Shipping

Since we produce to order, we ask you to order consciously. Thank you!
How long does shipping take?
Since we print to order, your new favorite piece needs a few days before it arrives at your door. Production: 2–4 business days Shipping: 5–8 business days During peak times, it may take a little longer You'll automatically receive a tracking link to the email address you provided as soon as your package is on its way (check your spam folder too)
Can I change the delivery address?
We forward your order to our production partner after 6 hours. After that, an address change is often no longer possible — but we'll of course try our best. In short: Spotted a mistake? Contact us right away. Can the address be changed? Yes — as long as no shipping label has been created. Already on its way? Then you'll need to contact the shipping carrier directly. Have your tracking number ready and request a redirect. Good to know: Please always make sure your address is correct so your package reaches you without any detours or extra cost.
Where is my confirmation email?
Don't worry, this can usually be cleared up quickly. Here are the most common reasons: In short: Check your spam/promotions folder — a lot of emails end up there. Typo in your email address? Happens a lot → in that case we can't deliver the email. Checked out with a bad internet connection? Sometimes the order doesn't go through completely. Here's how to check if your order actually went through: Check if a payment was charged. If no charge was made, the order most likely didn't make it into our system. If you're not sure: Drop us a message — we'll check it for you right away. We're happy to help so you know exactly what's going on.
Can I place a try-on order?
We totally understand the wish — unfortunately, we can't offer try-on orders because we produce on demand and aren't a huge corporation with a warehouse. In short: Every unisex shirt is only printed after you place your order. That's why we can't offer "order to try" packages. Our size charts will help you make the right choice. Our shirts have a unisex fit and run looser and longer. Feel free to message us — we're happy to help you personally with sizing. And don't worry: Your 30-day exchange policy still applies, of course. We want you to feel confident with your order and end up with exactly the shirt you really love.
Can I cancel my order?
Yes — but only within a short time window. In short: Cancellation is only possible before the printing process starts. That means: within 6 hours of placing your order. After that, your shirt is already being printed and can no longer be stopped. P.S.: If you just want to change the size, color, or design, you don't need to cancel. We can make those adjustments for you within the first 12 hours as well.
Something's wrong with my order — what should I do?
We’re really sorry about that — we’ll make it right, no stress 🌊 The fastest way to sort it out: • Send us an email at support@reefstories.com • Add a few photos of the issue (wrong print, size, or damage) • We’ll review it and send a replacement or find the right solution for you We want you to end up with exactly the piece you chose — simple as that.
Do you ship to parcel lockers?
We only ship to residential addresses. Unfortunately, delivery to parcel lockers or pickup stations is not possible.
Do you ship internationally?
We currently ship within Europe.
What are the shipping costs?
We offer Free Shipping across Europe

Returns & Co

How can we help?

Since we produce to order, we ask you to order consciously. Thank you!
Return
Register a return
Exchange
Change size or color
Complaint
Report errors, damages & defects

Return

How to send your order back

Deadline
14 days from delivery
Condition
Unworn & original condition
Return label
At your own cost

How it works

1

Contact us

Send us an email to support@reefstories.com — we’ll take care of it, no stress 🌊

2

Wait for confirmation

You will receive an email with the return address

3

Send package

Ship the item back at your own cost

4

Receive refund

After review, we will refund the amount

Is it about the size or color?

Within 30 days of delivery you can exchange your item hassle-free
We are a small team. Return shipping costs are at your expense.

Exchange

Doesn't fit? Let's exchange it

Deadline
30 days from delivery
Reason
Size or color
Process
Email us directly

How it works

1

Contact us

Email us with your order number and desired exchange

2

Receive confirmation

We'll reply with next steps

Finding the right size

Check out our size charts — then the next order will be sitting

Complaint

Problems with your order? We're here to help!

Deadline
48h after delivery
What we need
3 photos
Size tolerance
± 2.54–4 cm

Here's how it works

1

Take 3 photos

Whole shirt (visible design), size label, affected area

2

Email us

Send photos + order number to our support

3

Review & solution

We review your case and get back with a solution

Before your complaint

Take meaningful photos of the necessary details
Register a Complaint
We take every complaint seriously and find a solution together.
Deadline
Within 30 days of expected delivery
What we need
Tracking number + description

Here's how it works

1

Check your tracking

Review latest tracking status via your tracking link

2

Email us

Send your tracking number and description of the issue

3

We investigate

We contact the carrier and keep you updated

Products & Care

Since we produce to order, we ask you to order consciously. Thank you!
How do I properly care for my Reef Stories piece?
🧼 Gentle wash at 30°C / 86°F 🔄 Turn your shirt inside out 🚫 No bleach 🌬️ Air dry instead of using a tumble dryer 🔥 Only iron inside out — never directly on the print
What materials are your clothes made of?
Our T-shirt blanks are made from high-quality cotton sourced in the USA and then processed in certified production facilities in Central America and Asia. 100% Cotton (except the color Ash, which is 90% cotton and 10% polyester)
Where do your products come from?
We get the concern — a lot of online shops use dropshipping from China. We don't! Here's the short version: Our products are printed in Europe: Germany & Czech Republic Printed on demand: Every item is freshly printed just for you after you place your order No long shipping routes, no mass production Our T-shirt blanks are made from high-quality cotton sourced in the USA and then processed in certified production facilities in Central America and Asia. 100% Cotton - (except the color Ash, which is 90% cotton and 10% polyester)
Are your products eco-friendly?
Yes — or at least significantly more eco-friendly than conventional fashion. Why? We produce on demand: We only print what's actually ordered. No overproduction, no leftover stock thrown away. Shorter shipping routes, since printing takes place in Germany and the Czech Republic. Our shirts are made from durable cotton that holds up through many washes. We're not a perfect "green" label — but we avoid unnecessary waste and don't waste resources.
What makes your pieces special?
You're not getting an off-the-rack shirt — you're getting one that's made the moment you order it. Freshly printed, just for you. No warehouse stock, no mass production — just your wild look, made straight for you. Real. Direct. Untamed.
What sizes do you offer?
Our clothing has a unisex fit and adapts to your wild lifestyle. Check our size chart for exact details. If you're not sure which size is right for you, we're happy to help — just reach out to us through our contact form for personal assistance in finding your perfect size. We're happy to help :)
Why do your products have a unisex fit?
We get this question a lot — and we totally understand it. Here's the short version: We want to offer a great fit for everyone. Unisex shirts are the most comfortable and versatile fit for most people. We've tested extensively and haven't yet found women's or men's styles that meet our quality standards. That's why we currently go with a high-quality, reliable unisex fit, which generally runs looser and longer. Good to know: We're working on adding more fits to our range in the future — but only when the quality is right.
Does your clothing make a good gift?
Absolutely! Our ocean-inspired designs are made for everyone who feels at home by the sea — from beach lovers and surfers to divers, sailors, and anyone who can't resist the call of the ocean. They also make the perfect gift for anyone who loves the sea and coastal life.

Size Chart

Find your perfect size

Unisex T-Shirt

Neutral cut · Runs larger · Tolerance 3.81 cm

Size Width (cm) Length (cm)
How to measure correctly Width: Lay garment flat, measure armpit seam to armpit seam. Length: Measure from highest shoulder point to bottom hem.
Size chart diagram
Since we produce to order, we ask you to order consciously. Thank you!