FAQ's

What currency are the prices do I see in the site?
All prices are in Euro.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 days production time for your order to ship out, average shipping times are 5-8 days.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

Yes, but only within a short time frame. You can cancel your order only before the printing process begins, which means within 6 hours of placing your order. After that, your t-shirt will already be in production and can no longer be cancelled.

If you only want to change the size, color, or design, there's no need to cancel your order. We can make these changes for you within the first 6 hours after your purchase.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@reefstories.com If the given address is wrong we can change the address to the correct one within 6 hours. No refund will be given after the 6 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-8 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@reefstories.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.